Job Description

Customer Service Retention Representative Location Charleston, WV :

we at Coforge have an urgent requirement for Customer Service Retention Representative. this will be an onsite role in charleston,WV. interested candidate kindly apply or share your resume and contact details at [email protected]

JD:

• Promoting and/saving products and services
• Providing an excellent customer experience via phone
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills
• Ability to follow tactical call flows to optimize the customer experience.
• Outstanding Customer Service skills.
• Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
• Basic math skills, data entry skills, and sales aptitude
• Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills
• Ability to multitask in a fast-paced environment.

PREFERENCES

• Previous Customer Service experience in a high volume
• 2+ years of Call Center experience or equivalent required
• High school diploma or the equivalent

Job Types: Full-time, Contract

Pay: $13.00 - $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer retention: 1 year (Preferred)
• Call center: 1 year (Preferred)

Ability to Commute:

• Charleston, WV (Required)

Ability to Relocate:

• Charleston, WV: Relocate before starting work (Required)

Work Location: In person

Job Tags

Hourly pay, Full time, Contract work, Immediate start, Relocation, Flexible hours, Shift work, Day shift, Monday to Friday,

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