Job Description

About Us San Marcos Chrysler Dodge Jeep Ram in San Marcos, Texas is looking for qualified Full-Time Lube Tech/Express Lane Service Advisor to become part of our team! We strive to treat our staff and customers like family, and with a variety of opportunities for professional growth, San Marcos is an excellent place to work! This position will be paid a Base Salary as well as Monthly Commissions. Benefits

• Medical Plan
• Dental Plan
• Vision Plan
• Opportunities to advance
• Generous Pay Plan
• Short & Long Term Disability
• 401(K) Plan
• Paid Vacation

Responsibilities

• Greet customers in a timely, friendly manner and obtains vehicle information.
• Write up customer's vehicle problems accurately and clearly on repair order.
• Test drive the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refer to service history, inspects vehicle, and recommends additional needed service.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish "promised time" and follows up with status communication using text and phone.
• Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Implements and maintains a service marketing program.
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Work with porters to ensure that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
• Explain completed work and all charges to customers.
• Handles telephone inquiries regarding assigned appointments and work in process.
• Maintain a professional appearance. Keep work area clean.
• Other duties may be assigned.

Qualifications

• Automotive Lube Tech Service Advisor: 1 Year
• Must have a valid driver's license
• Must be able to perform each essential duty satisfactorily
• Proven record of achieving exceptional customer service

San Marcos Chrysler Dodge Jeep Ram provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Tags

Full time, Temporary work, Local area,

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