Help Desk Technician I & II Job at Southwest Search, Dallas, TX

MWhJaTN6bllpeTRBbDNqL1hRcGZ5c0s0M1E9PQ==
  • Southwest Search
  • Dallas, TX

Job Description

Southwest Search is currently accepting applications from IT Helpdesk professionals in the DFW area:  Plano, TX, Frisco, TX, Dallas, TX, Fort Worth, TX and Irving, TX primarily (several open positions for both level 1 and level 2 roles) Current open positions are both permanent or temp-to-perm. Jobs range from totally remote to some onsite to fully onsite

 

***Please Note: We are unable to utilize 3rd party agencies or accept applicants who require work sponsorship.***

 

REQUIREMENTS:


  • A minimum of 2 years of Technical Support, Service Desk, or Helpdesk experience in an enterprise environment (this position is accomplished via phone, email, and virtual support this is not a hands-on desk side role.)

  • Ability to provide excellent verbal, written, and virtual correspondence to users (and stakeholders when needed)

  • Experience providing both connectivity and software support Support experience may include areas like connectivity resets/troubleshooting, MS Office support, Email support, PC support, mobile device support, peripheral or display support, login support, and other areas Highly technical or hardware issues may be escalated to the next tier

 

QUALIFICATIONS


  • iOS or Android support (remotely)

  • Network device troubleshooting (routers, modems etc. remotely)

  • Google apps, Office 365 apps, or Apple apps support

  • 3rd party vendor coordination (remotely)

  • Cloud support (either AWS or Azure)

  • Ability to contribute to continuous improvement projects and/or create documentation for new support processes

  • Industry experience in either Consulting, Legal, Healthcare, Retail, Finance, or other enterprise environment

Job Tags

Permanent employment, Temporary work, Remote job,

Similar Jobs

Domino's Franchise

Shift Leader/GM in Training - 177 Glimcher Drive Job at Domino's Franchise

 ...started as a delivery driver, then became a Shift Leader, then became aGM and now he owns 10+ stores. No Experience Needed! We will train you from the bottom to the top. We will treat you like family.We will make you the best! The sky is the limit at Domino's Pizza and... 

Kering Eyewear

Sales Brand Ambassador Job at Kering Eyewear

Kering Eyewear seeks a Sales Brand Ambassador for Southern New York and Connecticut, reporting to the New England District Director. The role...  ...in luxury or consumer goods. The position requires up to 80% travel and offers a competitive salary with growth opportunities... 

ManpowerGroup

NOW HIRING CLAMP FORKLIFT OPERATORS IN SAN BERNARDINO Job at ManpowerGroup

 ...service? If you are looking for a full-time position which comes with growth opportunities you are in the right place.**Job Title: FORKLIFT OPERATOR (STAND UP, CHERRY PICKER, CLAMP)****Location: San Bernardino, CA.****Pay Range: $21.50 4pm-12:30am + OT****MONDAY - FRIDAY*... 

Lanspeed

MSP COO/General Manager Job at Lanspeed

Mid-size California MSP seeks COO/General Manager to help achieve the next level of growth As GM/COO you will be empowered and expected...  ...ScalePad) Be able to effectivelyand efficientlymanage outsourced technical partners at any level and in any category of IT History... 

Storm8

Motion Graphics Designer Job at Storm8

 ...Storm8 is looking for a creative, driven, and versatilemid-level Motion Graphics Designer to help promote our latest top-grossing mobile games. If youre passionate about storytelling through motion, love experimenting with new ideas, and have your finger on the pulse...