Job Description

Summary

Pacific Water Spa Assistant Director ($66,100 - $95,700)

Surf. Sand. Sunset. Success.

Find Yours at Our Special Place.

Shimmering views of the Pacific await you at Hyatt Regency Huntington Beach Resort & Spa. Our stunning, Spanish-inspired resort offers guests remarkable meeting space, pampering spa treatments, irresistible restaurants, and superior service in a stunning seaside setting. Join us as “We Care for People So They Can Be their Best.”

Take a peek into our colleague experience as the Pacific Water Spa Assistant Director:

What does the role entail?

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Pacific Water Spa Assistant Director will assist with the oversight of the entire Spa function. This may include retail, fitness center, as well as esthetics and massage therapy. The primary role of the assistant director is to ensure optimum guest and employee satisfaction.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Duties include:

· Responsible for short and long term planning and the management of the Spa operations in the front and back of the house

· Implement and maintain sales/marketing programs

· Direct and oversee development of employees

· Hire, train, empower, coach and counsel, performance and salary reviews

· Assist in implementation of payroll, reports, forecasts, inventory and budget for the operations

· Coordinate Spa operations with other hotel departments to ensure efficient guest service

· Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

· Implement procedures to increase guest and associate satisfaction

· Exercise quality control for both Services and Retail products

· Maintaining Hyatt standards of service and ensure their implementation

· Performing daily walk-throughs to ensure full compliance with Department of Health regulations and Hyatt Corporate standards

· Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

What You Will Love About Us

° Location, location, location!

° Flexible work schedules

° Full-time benefit eligibility after 30 days

° Discount hotel stays for colleagues, friends and family

° Tuition reimbursement

° Uniform provided and laundry is taken care of in house

° Complimentary parking in our underground structure

° Complimentary meals during work hours

° Hyatt Perks which includes thousands of national and local partners for various discounts.

Wellbeing

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

° Health, Dental, Vision Insurance eligibility after 30 days of employment

°401(k) Retirement plan & Hyatt stock purchase plan.

Development

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based a colleague’s individual circumstances and take the form of a career lattice.”

° Learn and Grow: We are committed to the growth of our colleagues and provide a community where diverse individuals explore new ways of thinking and expanding capabilities

° A wide range of development tools through the Hyatt Learning platform for all colleagues

° Ability to cross-train and work within multiple positions that provide the opportunity to grow skills and value as a colleague

° With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotion are abundant.

Diversity

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

° Hyatt is an equal opportunity and affirmative action employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, status of any other group protected by law.

° Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day – so they can be their best and perform at their best so they can better care for others.

° Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, “100 Best Companies to Work For” in the United States for the 9 th year in the row.

° The Human Rights Campaign has honored Hyatt among “The Best Places to Work” for LGBTQ+ equality in 2022, for the 18 th consecutive year.

Qualifications

Your experience:

· Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

· Service oriented style with professional presentation and proven leadership skills.

· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.

· Previous experience as Spa Supervisor/Manager/Assistant Spa Director required.

· Minimum of 2 years of experience as an Assistant Spa Director or Spa Supervisor within a Resort or a full service Hotel Spa preferred.

· Proficiency with procurement systems, payroll systems and guidelines, Human Resources compliance duties, and employee coaching and counseling.

· Refined verbal and written communication skills, including competency with Excel, Outlook, Word, PowerPoint, and Publisher.

· A true desire to satisfy the needs of others in a fast-paced environment, including guests, associates, management team and owners.

· Must be able to work weekends, holidays, and be flexible to work AM/PM shifts according to business demands.

· Experience with revenue management and profit and loss statements preferred.

· Candidates should be extremely detail oriented and organized.

· Must have excellent organizational, interpersonal and administrative skills

· Candidates should possess proven leadership skills.

· The responsibilities include assisting in overseeing any area in the Spa.

· Duties may also include training, staff development and scheduling.

· Must have physical stamina to lift moderate amounts of weight.

· Ability to stand and walk for long periods.

· California Food Handlers Certification required.

· CA Responsible Beverage Service (RBS) Certification Required.

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